mellow roomwear
12／9ご予約分よりsnowのメロー部分のカラーがグレージュ→グレーに変更となります。商品画像をご確認くださいませ。
Delivery charge
[Nationwide flat rate] Mail service: 290 yen, courier service 550 yen (free shipping for purchases over 6,600 yen) Depending on the size of the package, you can choose between Japan Post's mail service and Sagawa Express' courier service (both with tracking and shipping). (with compensation) will be used. If the actual shipping cost is higher, we will cover the difference. Please shop with confidence.
Delivery time
Ships within 2-5 business days after payment is confirmed after ordering
Approximate number of days for arrival after shipping Mail delivery: 2-4 days Home delivery: 1-2 days
Please note that this does not apply to reserved items. Please check the delivery dates listed on each product page. In addition, orders for products with different delivery dates will be shipped after all items are received. *We are closed on Saturdays, Sundays, and holidays. This does not apply if you take long holidays such as Golden Week, Obon, and New Year's holidays. We will make announcements mainly on Instagram. In the event of a disaster such as a typhoon, it may take additional days for delivery. Please place your order well in advance of the deadline.
About product tracking
Tracking functionality is available for all parcels, including mail and courier services. For mail delivery, tracking is possible from 13:00 on the next day of delivery notification due to collection. Thank you for your confirmation.
About redelivery
We are very inconvenienced by the fact that packages that have already been sent to our store are often returned to us due to an incorrect address or because the package is forgotten to be picked up when the package is not available. From now on , when redelivering, we will charge shipping and packaging fees for redelivery . Please double check that your address is correct.
About gift wrapping
Gift wrapping service is available for a fee. Please purchase the gift wrapping service separately.
About cancellation
As a general rule, we do not accept changes or cancellations after an order has been placed. If there are any changes to the delivery address, etc. after placing your order, including pre-ordered items, please let us know via official LINE.
About overseas products
Products imported from overseas are inferior to Japanese product standards, so there may be dents, scratches, or stains on the product packaging, or small scratches or stains on the product itself. We will provide products that are considered to be of good quality based on the manufacturer's quality and shipping standards. Thank you for your understanding before purchasing.
About returns
We apologize for the inconvenience, but we cannot accept returns due to customer convenience. In the unlikely event that the product is defective, we will replace it. If the item in question is out of stock, we will issue a refund. Please contact official LINE within 3 days after receiving the product. We also cannot accept returns of used products. We also inspect products multiple times at our store, but we kindly ask that you check them after receiving the product.
About receipts and statements of delivery
To prevent any trouble, our store does not issue receipts to individual customers. Please use the details of your credit card or other payment service. If you require a delivery note, please let us know in the notes section of your order or through the in-shop chat.
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